Автомобиль » Kia for Sale in Covina, CA

Kia for Sale in Covina, CA

Kia for Sale in Covina, CA

I m going to call the gentleman who replied to my review. I ll update when I have more info. This review is specifically for the Service Department; sales is okay as I ve purchased 2 Kia s from them and have had no major issues worth mentioning but you might want to think twice about buying from them because if you do then you ll need your car serviced, and preferably at the dealer, right? It seems most of the crappy reviews are for the Service Department ( just like mine), and all of the Thank you for your great review replies only come from the GM when you leave something positive. How do they handle the negative stuff? Well. they don t. You re just ignored. Every single time my 2016 Sportage has been brought here there has been some sort of damage to it. I have custom rims on my car (bought and installed through Covina Valley Kia upon purchase of my vehicle), and for some reason their Service Crew doesn t know how to handle them, or anything for that matter. Offense 1: They broke my lug nut upon replacing a tire, and as part of the apology for the inconvenience one of the girls in the department said not to worry, they d take care of everything for me. Needless to say, they charged me for everything and outright denied ever saying such a thing. Only when I put up a fight and got the attention of the General Manager a few days later was I refunded for everything.


In the meantime, they d made me wait 3 hours while they scrambled to fix the problem, then told me I couldn t have my car and gave me some piece of crap older model Kia they yanked from somewhere in the back to use as a rental, AAANNNDDD it was empty on gas and filthy! It took 2 days to get my car back. Nobody ever apologized for a thing. Offense 2: I brought my car in for a simple oil change and tire rotation, and for air in a tire that was running low. It took about 2 hours this time. They handed me my keys and told me the low tired needed a patch, and another tire was low on tread and needed replacing. Why didn t you guys let me know about the patch while it was back there and you had it on the rack? If it needs to be patched, then patch it. their response? Oh, we didn t know we could do it.??? I leave with no patch. I ask them to order the tire that needs replacing. No problem, they say. They ll call me in a few days when it s in and they can do the patch at that time too. Cool. бIt s been 3 months and I ve yet to hear a word about my tire or my patch. Offense 3 (Last straw): My husband took my car in today for a simple oil change and tire rotation. (Patch was forgotten along with my new tire). It took 3 hours again. They returned and told us that they ve now broken the wheel lock on one of my tires. I m not even surprised this time.


I call to ask WTF. The girl is lost and confused, as usual, and transfers me to some other guy who happily tells me it was broken cause they d screwed it on too tight the last time it was there. BUT no worries, they re ordering a new set and it should be there Tuesday (Yeah, right! ). I ask about my tire and patch. No recollection of a thing; it s never been ordered. Screw you, Covina Valley Kia. You ve just lot a VERY loyal customer.
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